Service Desk Agent (m/w/d)
Core
First-level IT support agent serving social welfare institutions, nursing homes, and hospitals via phone and remote access.
Role type
Service Desk Agent (First-Level Support)
Builds
IT support services for social welfare and healthcare facilities
Domain
IT Support / Social Welfare & Healthcare
Required skills
Active Directory user and rights management, IT troubleshooting, remote access support, Microsoft Office proficiency, technical documentation
Preferred skills
Empathy, solution-oriented thinking, clear communication in German
Technologies
Active Directory, Microsoft Office, Remote Access Tools
Responsibilities
Answering phone inquiries and documenting incidents, developing independent solutions for first-level issues, escalating unresolved issues to second-level support, managing user accounts and permissions in Active Directory, providing direct remote technical support
Seniority
Entry to Mid-level, hands-on IC