Fachinformatiker als IT Service & Support Spezialist (m/w/d)
On-site
Core
First and second-level IT support specialist handling user requests, troubleshooting, and system stability for employees.
Role type
IT Service & Support Specialist (1st/2nd Level)
Builds
Stable and performant IT system landscape for internal users
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
IT ticketing systems, Windows clients, client hardware, Microsoft Office, macOS/iOS/iPadOS, Microsoft Active Directory, Microsoft 365, Mobile Device Management, Exchange Online
Responsibilities
Answer and qualify IT requests and incident reports via phone and ticketing system, analyze and resolve reported issues, support usage of hardware and software, coordinate with downstream support units, ensure stable IT system landscape, participate in system and network IT projects