Consultant Kundenservice Digitales Ökosystem mit Schwerpunkt Elektronisches Postfach (m/w/d)
Core
First point of contact for customers regarding the 'Electronic Mailbox' within the bank's digital ecosystem, providing structured end-to-end support and conducting specialized analyses.
Role type
Senior IC customer service consultant (digital banking)
Builds
OSPlus products (Online Banking, Electronic Mailbox, Internet Branch)
Domain
Banking / Digital Banking
Deliverable
client delivery
Required skills
Customer consultation, long-term relationship building, complex problem solving, analytical understanding, solution-oriented work
Preferred skills
Team cross-functional cooperation, customer training and workshops, documentation creation
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for the Electronic Mailbox, conduct end-to-end support via ticket system, perform specialized analyses, create and maintain customer documentation and training materials, collaborate with application development teams, conduct customer training and workshops