Conseillère/Conseiller en ligne (F/H)
Core
Handle 80-100 daily customer calls to resolve issues, provide banking solutions, and guide clients toward online banking.
Role type
Online banking customer service representative
Builds
Customer support interactions and online banking adoption
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Customer relationship management, sales aptitude, proactivity, team collaboration, ability to explain and customize solutions
Responsibilities
Answer customer calls with expertise and reactivity, act as a relay between clients and dedicated advisors, propose adapted solutions, maintain a human and personalized remote relationship, raise awareness of online banking usage, participate in customer retention and satisfaction