IT Service- und Prozessmanager (m/w/d)
Core
Managing ITIL processes (Change, Service Asset & Configuration, Release), service provider control, and incident resolution while integrating agile methods.
Role type
Senior IT Service and Process Manager
Builds
IT service operations and governance frameworks
Domain
IT Service Management (ITSM)
Required skills
ITIL v3/v4, ServiceNow, PRINCE2, Agile/Scrum, Change Management, Release Management, SLA Monitoring, Stakeholder Management
Preferred skills
ServiceNow ITOM, Discovery, Service Mapping, Incident Management, Problem Management
Technologies
ServiceNow, ITIL, Scrum, DevOps
Responsibilities
Steer ITIL processes (Change, Service Asset & Configuration, Release Management), organize tactical service provider control, lead task forces for priority 1 & 2 incidents, coordinate central IT audits, develop strategies for integrating agile methods into ITIL processes, contribute to ServiceNow solution development and governance.
Seniority
Senior, hands-on IC