2nd Level Kundenberater (m/w/d)
Core
Second Level Support specialist for pharmacy-owned websites and apps, handling direct customer contact and product improvements.
Role type
Senior IC customer support specialist (IT)
Builds
Pharmacy-owned website and app features
Domain
Healthcare + Customer Support
Required skills
ITIL (Incident, Problem, Change Management), mobile app support, API/interface knowledge, CRM, Jira, CMS (WordPress), MS Office
Preferred skills
First Level Support experience, cross-functional collaboration, proactive process improvement
Technologies
CRM, Jira, CMS (WordPress), MS Office
Responsibilities
Handle Second Level Support for pharmacy websites and apps, manage direct customer contact via phone/email/Team Viewer, train colleagues on product updates and tools, assist First Level team during bottlenecks, drive proactive improvements in product and service processes
Seniority
Mid-level, hands-on IC