Application Support Specialist (m/w/d)
Core
Provide application and system support to customers via phone, ticket, and remote access, analyzing and resolving issues while installing, configuring, and updating software.
Role type
Application Support Specialist
Builds
Customer support and system stability for software products
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
Windows Server and Client environments, Software configuration and remote support, Interfaces and networks, Database structures (SQL), Technical troubleshooting
Preferred skills
IT training or technical degree, 1st or 2nd Level Support experience, Structured work approach, Customer orientation
Technologies
Windows Server, SQL
Responsibilities
Support customers via phone, ticket, and remote access; Analyze and resolve application and system problems; Install, configure, and update software; Support database and interface issues; Document solutions in ticket and knowledge systems; Coordinate technically with development and sales; Participate in rollouts, printing, reporting, and system integrations