Helpdesk Professional (m/w/d)
Core
First-line IT support professional handling user incidents via phone, email, and ticketing systems, troubleshooting hardware/software issues, and managing user accounts.
Role type
Helpdesk Professional (L1 Support)
Builds
Resolved user incidents and maintained IT service delivery for end-users
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft Active Directory, Entra ID, M365 support, MDM basics, ITSM tools, incident management, documentation
Preferred skills
ITIL certification, advanced MDM knowledge, English language skills
Technologies
Windows 10/11, Microsoft Active Directory, Entra ID, Microsoft Intune, Workspace ONE, Jira, Matrix42, M365, Exchange Online