IT System Administrator im First-Level-Support (m/w/d)
Core
First-level IT support handling user requests, ticket prioritization, and technical setup within a Microsoft environment.
Role type
First-level IT System Administrator
Builds
Support services and IT infrastructure for end-users
Domain
IT Services / Microsoft Ecosystem
Deliverable
client delivery
Required skills
Microsoft 365, Windows 10/11, Active Directory, EntraID, Microsoft Intune, Ticketing systems, Network basics
Preferred skills
English language skills
Responsibilities
Accept, process, and resolve IT user requests; Prioritize and route tickets to second-level support or resolve independently; Install and configure hardware and software; Manage user accounts in Active Directory and EntraID; Participate in IT projects like migrations and digitalization initiatives