Application Support Manager (m/w/d) für Fuhrparkmanagement Software (SaaS)
Core
First point of contact for customers, resolving software usage issues, onboarding new clients, and creating specifications for application development.
Role type
Application Support Manager
Builds
Fuhrparkmanagement SaaS application
Domain
Fleet management software (SaaS)
Required skills
problem-solving, software affinity, user orientation, communication, negotiation, IT customer service experience
Preferred skills
none stated
Technologies
none stated
Responsibilities
answer customer inquiries and provide solution-oriented support, identify and resolve user problems independently, onboard new customers and design training sessions, create specifications for further development, create documentation for usage and bug fixes, perform software tests
Seniority
Manager