IT Service Management Configuration Manager (m/w/d)
Core
Managing and evolving the Configuration Management process and data model for IT systems to support automated enterprise processes.
Role type
Senior IT Service Management Configuration Manager
Builds
Configuration Management Database (CMDB) and unified data models for IT systems
Domain
Banking / IT Service Management
Required skills
IT Service Management process management, Configuration Management, ServiceNow, CMDB design, ITIL, COBIT, project leadership, audit management
Preferred skills
Asset Management, English language proficiency
Technologies
ServiceNow
Responsibilities
Monitor and steer the Configuration Management process, Develop the process using ServiceNow, Design enterprise-wide data models for CMS and CMDB, Conduct audits and support inspections, Advise internal stakeholders and decision-makers, Monitor process performance and identify optimization opportunities
Seniority
Senior, hands-on IC
