ITSM Service Architect & Xurrent Owner (m/w/d)
Core
Designing and managing the enterprise Service Management strategy, roadmap, and governance for a global retail network.
Role type
Senior ITSM Service Architect
Builds
Enterprise Service Management systems and governance models
Domain
Retail / IT Service Management
Required skills
ITIL-based ITSM, ESM/ITSM platform configuration, Service lifecycle management, Change management, Stakeholder collaboration, System integration, Project management, Data modeling
Preferred skills
Agile project management, Workshop facilitation
Technologies
Xurrent, 4me, Matrix42, Matrix, OTRS, Jira, i-doit, Empirum, Intune, Azure AD, SAP
Responsibilities
Define Service Management strategy and roadmap, Manage Xurrent platform development and backlog, Establish enterprise-wide governance models, Maintain central service catalog, Ensure service quality via KPIs and reviews, Support change and transformation projects, Collaborate with core team and stakeholders, Integrate with adjacent systems
Seniority
Senior, hands-on IC