IT Systemadministrator First Level Support (m/w/d)
Core
First-level IT support for customers, handling on-site and remote troubleshooting, ticket resolution, and supporting IT projects and technology rollouts.
Role type
First-level IT system administrator
Builds
IT operations and support services for customers
Domain
IT Services / System Administration
Deliverable
client delivery
Required skills
Windows systems (clients and servers), Active Directory, Microsoft 365, ticketing systems, on-site and remote troubleshooting, documentation
Preferred skills
Customer service orientation, complex problem analysis, self-organization
Technologies
Windows, Active Directory, M365
Responsibilities
Handle customer IT operations, support IT projects and technology rollouts, process and resolve support tickets via ticketing system, analyze problems and perform troubleshooting, escalate complex issues to higher support levels, document tasks in the ticketing system