Fachinformatiker (m/w/d) IT-Helpdesk
Core
First point of contact for all IT-related inquiries, handling disruptions and requests via phone, email, or in person to ensure high IT availability in production.
Role type
IT Helpdesk Specialist
Builds
IT support services for internal customers within a food production environment
Domain
Food & Beverage Industry / IT Operations
Deliverable
client delivery
Required skills
PC hardware knowledge, Windows OS proficiency, Office applications, basic network and system administration, ticketing system documentation
Preferred skills
Structured and independent work style, solution-oriented approach, German and English language skills
Responsibilities
Answering IT inquiries via phone, email, or in person; documenting issues in a ticketing system; collaborating with specialist teams to resolve problems; optimizing IT landscape and processes
Seniority
Entry-level to Mid-level, hands-on IC