IT-Support (m/w/d) 1st-Level-Support
Core
1st-Level support specialist for international ERP systems and automation solutions, handling customer inquiries, troubleshooting, and user training.
Role type
1st-Level IT Support Engineer
Builds
Support services and user training for international customers
Domain
Enterprise Software / ERP / IT Support
Deliverable
client delivery
Required skills
SQL (MS-SQL, MySQL, PostgreSQL), IT troubleshooting, customer consultation, user training, ticket management, cross-team communication
Preferred skills
ERP product expertise, automation solutions knowledge
Technologies
MS-SQL, MySQL, PostgreSQL, Ticketing Systems
Responsibilities
Handle 1st-level support and service requests, analyze and resolve customer errors, conduct user training via phone, execute simple SQL queries, manage tickets, communicate with development and 2nd-level support teams
Seniority
Entry to Mid-level, hands-on IC