Mitarbeiter Customer Service / Auftragsmanagement (m/w/d)
Core
End-to-end order processing and customer service for specialized industrial materials and solutions.
Role type
Customer Service / Order Management Specialist
Builds
Order fulfillment and customer satisfaction for industrial applications
Domain
Chemical production / Industrial materials
Required skills
Order processing, customer inquiry handling, order coordination, complaint and return management, data entry, collections management, process optimization, MS Office (Excel), SAP
Preferred skills
Customer service experience, sales support experience, English communication
Technologies
SAP, MS Office (via careerplan.io/jobs/13643-624631LS-S-mitarbeiter-customer-service-auftragsmanagement-mwd-at-michael-page-gmbh)
Responsibilities
Process customer inquiries and manage orders from request to completion, coordinate with sales, logistics, and production planning, handle complaints and returns, maintain master data, support collections and credit holds, analyze order processes for optimization
