Teamleiter Customer Service (w/m/d)
Core
Leading and motivating a customer service team to achieve optimal results in the Life-Science industry.
Role type
Team Lead / Customer Service Manager
Builds
Customer service operations and team performance
Domain
Life-Science
Deliverable
dashboards & analysis
Required skills
Team leadership, process optimization, customer relationship management, data analysis, report creation, cross-functional collaboration, training organization
Preferred skills
Life-Science industry experience
Technologies
CRM systems, MS Office
Responsibilities
Lead and motivate the customer service team, monitor and optimize internal processes, act as the primary contact for customer inquiries, analyze customer data to improve satisfaction, create regular reports and presentations for management, collaborate with other departments, support the team with complex cases, organize training and development
Seniority
Mid-level, hands-on manager