IT Support Specialist Microsoft 365 / IT-Anwenderbetreuer (m/w/d)
Core
Provide 1st and 2nd level IT support for Microsoft 365 environments, manage user accounts and permissions, and support Windows client operations.
Role type
IT Support Specialist (Microsoft 365)
Builds
User accounts, permissions, groups, mailboxes, and access controls within Microsoft 365
Domain
Enterprise IT / Microsoft 365
Required skills
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), User account management, Entra ID, Active Directory, Windows Client OS, LAN/WLAN/VPN, Printer/Peripheral support
Preferred skills
Microsoft Intune, Microsoft Defender, Microsoft Copilot, IT automation
Technologies
Microsoft 365, Entra ID, Active Directory, Microsoft Intune, Microsoft Defender, Microsoft Copilot, Windows
Responsibilities
Support employees with IT questions via phone, remote, and on-site; Manage and administer user accounts, permissions, groups, mailboxes, and access in Microsoft 365; Analyze incidents and service requests to resolve recurring user issues; Deploy clients, mobile devices, peripherals, and standard software; Operate modern Windows workstations; Support Microsoft Defender analysis and measures; Collaborate with internal IT teams on complex incidents, changes, and projects
Seniority
Mid-level, hands-on IC