Fachassistenz (m/w/d) Eingangszone/Kundenbüro/Empfang
Core
Administrative support in the intake zone, customer office, and reception for a Jobcenter, handling new customer onboarding, data management, and public inquiries.
Role type
Administrative Assistant (Public Sector)
Builds
Customer service workflows and administrative data records for social welfare applications
Domain
Public Administration / Social Services
Deliverable
dashboards & analysis
Required skills
Data entry and verification, Customer consultation, Office organization, Legal text interpretation, Telephone communication
Preferred skills
Prior experience in customer consulting, Administrative management training
Technologies
Standardized data entry systems, Office software
Responsibilities
Control access and manage customer flow, Process new customer applications including identity verification, Collect and maintain data for benefit applications, Handle incoming and outgoing mail, Order office supplies, Manage time-off and access logs, Support the internal phone hotline