Mitarbeiter im Kundeninnendienst (m/w/d)
Core
First point of contact for customers via phone, coordinating appointments and supporting technicians to ensure smooth daily operations.
Role type
Customer service coordinator (heating/energy sector)
Builds
Appointment scheduling and customer communication for a heating and building technology company
Domain
Heating, energy, and building technology services
Deliverable
dashboards & analysis
Required skills
Phone communication, appointment coordination, organizational skills, structured work, independent work, team collaboration
Responsibilities
Answering customer calls, scheduling and planning appointments, supporting technicians organizationally, ensuring no requests or appointments are missed, using digital systems efficiently