Order Manager (m/w/d)
Core
Operative Order Management ensuring reliable and on-time order processing from entry to delivery, including returns, credits, and customer inquiries.
Role type
Operational Order Manager
Builds
Order processing workflows, delivery coordination, and customer communication for natural cosmetics.
Domain
FMCG / Natural Cosmetics
Required skills
SAP SD, order management, returns processing, customer inquiry resolution, logistics coordination, data management
Preferred skills
Celonis, CWA, FMCG sales experience, German trade landscape knowledge, English (fluent), additional foreign languages
Technologies
SAP SD, CWA, Celonis
Responsibilities
Manage order entry, processing, and tracking; handle returns, credits, and adjustments; resolve customer inquiries and complaints; coordinate shipments and pick-ups; maintain system data accuracy; collaborate with Sales, Logistics, and other internal departments.
Seniority
Mid-level, hands-on IC
