IT Servicedesk Mitarbeiter (1st & 2nd Level Support) (m/w/d)
Core
1st & 2nd level IT support for clients, networks, and Microsoft 365 environments.
Role type
IT Service Desk Technician (1st & 2nd Level)
Builds
IT service stability and user productivity
Domain
IT Support / Managed Services
Deliverable
client delivery (via careerplan.io/jobs/13635-ced69cbb_JB5252854-S-it-servicedesk-mitarbeiter-1st-2nd-level-support-mwd-at-zebes-ag)
Required skills
Windows client and server administration, network troubleshooting (IP, DNS, DHCP), M365 administration, ticket management, incident analysis
Preferred skills
Process automation, documentation, proactive optimization
Responsibilities
Analyze and resolve complex IT incidents, manage tickets with prioritization and escalation, communicate technical solutions to clients, document errors and improve processes
Seniority
Mid-level, hands-on IC