Manager (m/w/d) Customer Experience & Prozessoptimierung
Core
Ensuring and continuously improving customer satisfaction along the entire customer journey by analyzing and optimizing existing processes for efficiency and customer benefit.
Role type
Manager, Customer Experience & Process Optimization
Builds
Cross-functional projects involving Logistics, Procurement, E-Commerce, and Customer Service
Domain
Retail / Furniture & Home Accessories
Required skills
Customer Experience management, Process management, Analytical thinking, Stakeholder management, Project management, Change management
Preferred skills
Cross-functional collaboration, Solution development, Customer needs analysis
Responsibilities
Translate customer feedback into concrete measures, Identify process bottlenecks and develop sustainable solutions, Coordinate cross-departmental projects
Seniority
Manager, hands-on leadership
