Lead Application Management Services & Service Delivery Management (m/w/d)
Core
Lead a small Application Management Services (AMS) group while actively participating in operational SAP and IT service delivery for clients.
Role type
Senior IC Service Delivery Manager / Team Lead
Builds
Stable SAP and IT service operations for enterprise clients
Domain
IT Services / SAP Application Management
Required skills
SAP environment expertise, ITIL processes (Incident/Problem/Change/Request), team leadership, service delivery management, capacity planning, stakeholder management
Preferred skills
Jira Service Management, Confluence, process optimization, knowledge management
Technologies
SAP, Jira Service Management, Confluence
Responsibilities
Lead and develop a small AMS team; coordinate tasks and capacities; handle complex client incidents and escalations; ensure service quality and SLA compliance; optimize service processes and documentation; manage capacity and performance metrics.
Seniority
Senior, hands-on IC with leadership responsibilities