Customer Success Manager (m/w/d)
Core
Managing key accounts for new and existing customers in the New Energy Solutions sector, focusing on post-purchase support for PV systems and energy management services.
Role type
Customer Success Manager (Key Account Management)
Builds
Energy management systems, service packages, and digital platforms for residential solar customers.
Domain
Renewable Energy / Solar / Smart Home
Deliverable
client delivery
Required skills
Key account management, post-sales consulting, CRM implementation, cross-functional collaboration, complex topic explanation, structured work
Preferred skills
Sales experience, interest in solar and smart home technologies, English language skills
Technologies
CRM systems, digital energy management platforms
Responsibilities
Contact new customers after PV system purchase, advise on energy management systems and service packages, assist customers with digital application usage, collaborate with sales and marketing teams, implement CRM measures and campaigns
Seniority
Entry to Mid-level, hands-on IC