Prozessmanager (m/w/d) Digitale Kundenprozesse und Kundenplattformen
Core
Oversee the customer portal and drive digital sales projects for a utility company, managing end-to-end customer processes across contact channels.
Role type
Senior Product Manager (Digital Customer Platforms)
Builds
Customer portal, digital sales projects, and customer service platforms for electricity, gas, heat, and water.
Domain
Utilities (Energy) + Digital Product Management
Deliverable
product features
Required skills
End-to-end process management, digital customer journey analysis, project management, stakeholder coordination, requirement specification, release management, quality assurance
Preferred skills
Experience with utility sector digital platforms, cross-functional team leadership
Technologies
Customer portals, digital service platforms
Responsibilities
Own the customer portal and develop digital services from a customer perspective; analyze customer feedback and usage metrics to derive prioritized requirements; coordinate implementation of new features and releases from requirement to go-live; lead digitalization and IT projects in sales and customer service; align sales, service, IT, and external partners to deliver solutions.
