Director, Customer Success
Core
Oversee strategic portfolio of electric utilities in the US, managing multi-year enterprise software deployments and acting as a trusted advisor to utility executives.
Role type
Director, Customer Success (Strategic Account Leadership)
Builds
Digital twin solutions for power grid resiliency, wildfire mitigation, and asset management
Domain
Energy / Power Grids / Digital Twins
Deliverable
client delivery
Required skills
Strategic account management, team leadership (4-5 direct reports), complex software deployment, stakeholder navigation, ROI framework definition, project governance
Preferred skills
Background in Engineering or Computer Science, familiarity with Python or SQL, experience with electric utilities or physical infrastructure
Technologies
Python, SQL
Responsibilities
Own end-to-end program delivery for enterprise utility customers, lead and coach a team of Customer Value Architects and Forward Deployed Engineers, partner with utility leaders to define ROI and map digital workflows, oversee execution of technical workstreams including data integration and platform configuration, collaborate with Sales/Product/Engineering to feed insights into roadmap, establish project governance frameworks
Seniority
Director, strategic leadership
