Customer Success Engineer - Sydney
Core
Enable enterprise utility customers to adopt and derive value from a physics-enabled digital twin platform for power grids by providing hands-on technical support, model refinement, and change management.
Role type
Customer Success Engineer (Enterprise SaaS)
Builds
Digital twin models of electricity grids for utilities
Domain
Energy / Power Grids / Infrastructure
Deliverable
product features
Required skills
Enterprise customer management, Technical platform proficiency, Model deployment support, Change management, Workflow optimization, Stakeholder communication, Strategic account planning, Cross-functional collaboration
Preferred skills
Energy sector experience, Engineering background
Technologies
Digital twin platforms, Grid modeling software, Enterprise SaaS
Responsibilities
Stand up and refine customer network models, Enable customer teams through training and workshops, Track delivery against business outcomes, Act as primary technical contact for customer engineers, Identify new business opportunities for the account, Synthesize cross-account learnings for product and sales teams
