Mitarbeiter:in (m/w/d) Serviceteam Touristik
Core
Handling and booking incoming travel agency inquiries for individual long-distance tours, managing customer service, and processing changes/cancellations.
Role type
Travel agent / Tourist service specialist
Builds
Individualized long-distance travel itineraries and tour packages
Domain
Travel & Tourism
Deliverable
product features
Required skills
Commercial training, multi-year travel sales experience, destination/product knowledge, booking software proficiency, complex content explanation
Preferred skills
Tour operating software experience, knowledge of tourist destinations and partners
Technologies
Nezasa booking technology
Responsibilities
Consulting and booking all incoming travel agency requests, customer retention through service, representing company interests in sales, processing changes/cancellations/complaints, document dispatch, supporting back-office processes