Account Manager (m/w/d)
Core
Strategically develop and retain existing B2B customers in the energy sector through systematic upselling of hardware and services, managing the full lifecycle from onboarding to renewal.
Role type
Senior Account Manager (Key Account / Customer Success)
Builds
Hardware solutions and SaaS services for energy distribution network operators
Domain
Energy / Utilities / IoT
Required skills
Strategic account management, systematic upselling and cross-selling, customer lifecycle management, technical consulting, CRM proficiency, data-driven health scoring
Preferred skills
Experience in energy sector or SaaS, HubSpot usage, agile teamwork, event organization
Technologies
HubSpot, IoT platforms
Responsibilities
Execute structured customer reviews to drive strategic relationship development, manage individual customer care plans, collaborate with Sales Engineering on technical escalations, maintain customer health scores for dashboards, create reference reports for marketing
Seniority
Senior, hands-on IC