Customer Success Manager (w/m/d)
Core
End-to-end ownership of the customer journey for a defined portfolio, coordinating cross-functionally to resolve issues from move-in to move-out.
Role type
Customer Success Manager (Service Operations)
Builds
End-to-end customer cases and improved service processes
Domain
Self-storage / Logistics
Required skills
Cross-functional coordination, end-to-end case ownership, process improvement, conflict resolution, system data management, stakeholder communication
Preferred skills
Experience in customer service or hospitality, technical affinity, multilingual communication
Technologies
Customer management systems, internal coordination tools
Responsibilities
Serve as the primary point of contact for customers across the entire lifecycle; coordinate with Credit Management for payment issues; coordinate with Facility Management for technical and access problems; identify recurring issues and propose process improvements; maintain accurate customer data in systems; support the team during peak times.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/13635-94042bf8_JB5249791-S-customer-success-manager-wmd-at-storage24)
