(Senior) IT Service Manager (w/m/d
Core
Strategic partner for top customers, bridging technical needs with business operations to ensure excellent Managed Services delivery.
Role type
Senior IT Service Manager (Key Account)
Builds
Customer-centric service strategies and modern Managed Services solutions
Domain
IT Service Management / Managed Services
Required skills
IT Service Management (ITIL), strategic planning, project management, change management, key account management, process optimization, business acumen, stakeholder communication
Preferred skills
ITIL certification, sales affinity, structured work style
Technologies
ITIL, Cloud services, modern IT infrastructure
Responsibilities
Manage key account relationships at decision-maker level, develop customer-oriented service strategies, ensure service quality and process optimization, coordinate customer projects and changes, implement modern Managed Services solutions