Call Center Agent (m/w/d) – Telefonischer Patientenservice
Core
Handling high-volume patient phone calls (avg. 600/day) for appointment scheduling, inquiries, and data management in a dermatology clinic.
Role type
Call Center Agent (Patient Services)
Builds
Appointment schedules and patient records for Bergman Clinics
Domain
Healthcare / Dermatology
Required skills
German (fluent), English (fluent), telephone communication, appointment coordination, data entry, CRM/Practice management software
Preferred skills
Customer service experience, medical environment experience
Responsibilities
Answering patient calls, scheduling and rescheduling appointments, answering general practice questions, routing patient requests to medical departments, updating patient data in the practice management system, collaborating with reception and medical teams, contributing to service quality improvements