Senior Manager, Clinical Operations - Operational Excellence
Core
Design and optimize Clinical Operations workflows, automate processes using AI and no-code tools, and build analytics to reduce overhead for a network of psychiatrists and therapists.
Role type
Senior Manager, Clinical Operations (Operational Excellence)
Builds
Standardized operating procedures, automated workflows, self-service resources, and analytics dashboards for clinical support teams.
Domain
Healthcare / Behavioral Health / Mental Health
Required skills
SQL, workflow architecture, automation (AI/no-code/low-code), operating model design, data analysis, process mapping, stakeholder management
Preferred skills
Healthcare/behavioral health experience, high-growth startup experience, BI platforms, workflow automation tools, AI agents
Technologies
SQL, business intelligence tools, no-code/low-code platforms, AI agents
Responsibilities
Design end-to-end Clinical Operations workflows and define SLAs; Build analytics to track workflow performance and resource allocation; Reduce overhead by automating repetitive tasks and launching AI agents; Expand clinician self-service through education and resource creation; Standardize dyad and coordinator operations with playbooks and decision rules.
Seniority
Senior Manager, hands-on IC