Mitarbeiter im Technology Support (m/w/d)
Hybrid
Core
Handling customer inquiries via phone and email, documenting requests, and providing solution-oriented product application consulting.
Role type
Technical support specialist (IT)
Builds
Customer support workflows and product usage guidance
Domain
Travel technology / Touristik
Deliverable
client delivery
Required skills
PC proficiency, technical and business process understanding, empathy, customer orientation, communication skills, German language proficiency
Preferred skills
Team player mindset, process improvement interest, cross-functional project participation
Responsibilities
Answering incoming customer inquiries, documenting customer requests in systems, coordinating troubleshooting and product development with IT product management, participating in cross-functional projects
