Account Manager (m/w/d)
Core
Managing and growing existing B2B client accounts in the IT/software sector through strategic relationship development and cross-selling.
Role type
Account Manager (B2B Sales)
Builds
Long-term client partnerships and revenue growth for IT service solutions
Domain
IT Services / B2B Sales
Deliverable
client delivery
Required skills
B2B sales experience, strategic account planning, cross-selling and upselling, CRM management, stakeholder management, business acumen, value selling
Preferred skills
IT or software industry background, technical or business studies
Technologies
CRM systems
Responsibilities
Oversee holistic care and development of defined existing customers, Identify and develop customer potential within existing accounts, Conduct regular customer meetings for strategic relationship development, Execute cross-selling and upselling opportunities, Manage qualified opportunities to successful closure, Collaborate with PreSales, Service, Project Delivery, and RevOps teams, Ensure high customer satisfaction and retention, Maintain and manage customer activities, opportunities, forecasts, and next steps in CRM, Contribute to renewals, contract developments, and strategic account plans, Achieve KPIs including Net Revenue Retention and revenue growth