Technical Support Engineer | Robotic Kitchens (all genders)
Core
Ensure stable operation of cooking robots by monitoring systems remotely, managing incidents, and coordinating with engineering and field operations.
Role type
Technical Support Engineer (Robotics)
Builds
Cooking robots for professional kitchens and scalable food production
Domain
Robotics / Food Technology / Hospitality
Deliverable
production ML models
Required skills
IT background, technical support experience, remote system monitoring, incident management, structured troubleshooting, automation development, process optimization, clear technical communication, German (C1), English
Preferred skills
Network infrastructure knowledge, server management, virtualization, AI/ML interest, workflow automation tools (n8n), shift work availability
Technologies
Remote monitoring systems, internal tools, workflow automation platforms
Responsibilities
Monitor robot systems remotely and analyze alerts, identify and troubleshoot technical issues, coordinate problem resolution with engineering, document incidents and develop playbooks, optimize support processes and automation workflows, communicate with customers and internal teams
Seniority
Mid-level, hands-on IC
