Hardware Support Engineer, Robotics Technical Services
Core
Serve as the vital link between on-site technicians and engineering teams to ensure maximum performance of advanced robotics systems in Amazon's fulfillment network.
Role type
Senior IC hardware support engineer (robotics)
Builds
Advanced robotics systems for internal fulfillment and transportation networks
Domain
Robotics + Logistics
Deliverable
production ML models | product features | infrastructure
Required skills
Mechanical/Electrical/Industrial engineering, networking fundamentals, Linux systems administration, configuration management (Puppet/Chef/Ansible), Six Sigma/Lean/PMP, troubleshooting mechanical and system issues, designing electro-mechanical tools and fixtures, developing preventative maintenance protocols, creating standard operating procedures, training development, spare parts management, data analysis for performance metrics
Preferred skills
Site reliability engineering (SRE), systems engineering, DevOps, security administration, network administration, building scripts and automation for large-scale computing environments, network capture
Technologies
Puppet, Chef, Ansible, Linux
Responsibilities
Provide on-site support for new product implementations, upgrades, and troubleshooting; Partner with site-level RME teams to maximize system performance; Identify and resolve mechanical and system issues; Design and implement electro-mechanical tools and diagnostic solutions; Develop proactive monitoring tools; Create escalation processes and maintenance protocols; Design and lead training sessions for on-site teams; Develop spare parts management systems; Produce performance reports and provide customer feedback
Seniority
Senior, hands-on IC