Teamleiter:in Kundenservice & Energiedatenmanagement (m/w/d)
Core
Leading an 8-person team responsible for customer service, operations, and energy data management to support billing, market communication, and the energy transition.
Role type
Senior Team Lead (Customer Service & Energy Data Management)
Builds
Customer communication, energy billing for producers and consumers, market communication with service providers, and operational processes.
Domain
Energy sector / Utilities (via careerplan.io/jobs/13635-40829eb7_JB5260379-S-teamleiterin-kundenservice-energiedatenmanagement-mwd-at-burgerwerke-eg)
Required skills
Team leadership, energy sector process knowledge, customer service experience, process optimization, stakeholder management, analytical thinking, strategic and operational decision-making
Preferred skills
Experience with billing systems, supplier change processes (GPKE, WiM), quality management, business model development
Technologies
Energy billing systems, GPKE, WiM
Responsibilities
Lead and develop an 8-person team, manage customer communication and energy data management, oversee external service providers, drive process efficiency and cost optimization, support quality management and new business models
Seniority
Senior, hands-on IC
