Manager, Service Operations
Core
Leading post-PTO service coordination for a consumer energy platform, overseeing workflows from intake to invoicing and managing a team of coordinators and service partners.
Role type
Manager, Service Operations
Builds
End-to-end service coordination workflows and partner ecosystem for solar, battery storage, and HVAC products (via careerplan.io/jobs/5251651008-manager-service-operations-at-palmettocleantech)
Domain
Consumer Energy / Residential Solar / Field Operations
Required skills
Team leadership, operational process design, KPI management, partner ecosystem management, capacity planning, data-driven decision making, CRM/FSM platform proficiency, cross-functional collaboration
Preferred skills
Residential solar installation experience, third-party contractor network management, system automation definition
Technologies
Salesforce Service Cloud, Field Service
Responsibilities
Lead and develop a team of Team Leads and Service Project Coordinators; Drive performance against core operational metrics including resolution timelines and cost; Oversee service partner lifecycle including onboarding and performance monitoring; Define and improve service coordination workflows and SOPs; Act as escalation point for complex service issues; Collaborate with Product and Engineering on system requirements
Seniority
Manager, hands-on leadership