(Junior) IT Helpdesk Administrator (w/m/d)
Core
Annahme und Bearbeitung von IT-Störungen und Serviceanfragen via Ticketsystem, Einrichtung und Betreuung von Arbeitsplätzen sowie Unterstützung bei Benutzerverwaltung und Software-Rollouts.
Role type
junior IT helpdesk administrator
Builds
IT support services for internal users
Domain
pharmaceutical industry + IT infrastructure
Required skills
ticketing systems, Windows OS, MS Office, PC hardware, software installation, user account management, documentation
Preferred skills
software rollout experience, OS rollout experience
Technologies
Windows, MS Office
Responsibilities
handling and resolving IT incidents and service requests, setting up and maintaining workstations, assisting with user administration, installing and configuring standard software, supporting software and OS rollouts, documenting solutions and processes, supporting IT projects
Seniority
Junior, entry-level IC