(Senior) Customer Success Manager:in im Bereich SaaS (w/m/d) - Remote
Core
Onboard and support B2B customers in the commercial operations of wind and PV power plants using the opti.node SaaS platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success outcomes for renewable energy operators
Domain
Renewable energy (wind and PV) + SaaS
Deliverable
client delivery
Required skills
Customer success experience, B2B client interaction, complex problem solving, process understanding, digital tools proficiency, German (C2), English
Preferred skills
Energy sector background, knowledge of energy trading/marketing, regulatory compliance knowledge
Technologies
Hubspot, Confluence, Miro, Teams, opti.node
Responsibilities
Organize customer onboarding, support customers with regulatory topics, explain software features, maintain post-onboarding contact, act as customer face, collaborate with product and sales teams