Head of IT Governance and Operations (m/w/d)
Core
Leading IT Governance & Operations within Corporate IT, optimizing ITSM processes, managing external service providers, and driving strategic IT alignment.
Role type
Senior IC IT Governance and Operations Manager
Builds
Enterprise IT services, governance frameworks, and operational efficiency
Domain
Energy industry + IT Service Management
Required skills
ITIL framework expertise, ITSM process optimization, vendor and contract management, IT KPI and reporting, demand and portfolio management, budget planning and forecasting, audit and compliance coordination, hybrid enterprise IT landscape knowledge
Preferred skills
International stakeholder management, strategic IT operating model design
Technologies
ITIL, ITSM tools, SLA/OLA management platforms
Responsibilities
Lead operational development of IT Governance & Operations, optimize central ITSM processes (Incident, Problem, Change, Request, SLA), manage strategic internal and external IT service providers, build and steer IT KPIs and management reporting, handle demand, portfolio, and resource management, act as central Business Relationship Management interface, support SVP Corporate IT on strategy and governance, coordinate IT audits and compliance, plan and control budgets
Seniority
Senior, hands-on IC with management responsibilities