IT-Supporter (m/w/d)
Core
First- and second-level IT support for employees, focusing on hardware, client devices, and applications.
Role type
IT Support Specialist
Builds
Stable, secure, and performant IT client operations (Notebooks, peripherals, mobile devices) and Atlassian Suite administration.
Domain
IT Operations / Helpdesk
Required skills
Windows systems administration, hardware troubleshooting, incident analysis and prioritization, Atlassian Suite (Jira, Confluence) administration, documentation creation, project lifecycle participation
Preferred skills
macOS and iOS device support, French language skills
Technologies
Windows, macOS, iOS, Atlassian Suite (Jira, Confluence)
Responsibilities
Conduct first- and second-level IT support for hardware, client, and application issues; Analyze, prioritize, and resolve incidents and service requests; Ensure stable operation of IT client devices; Administer and develop the Atlassian Suite; Collaborate with business units on requirement analysis; Participate in IT projects, rollouts, and changes; Create and maintain system and process documentation
Seniority
Mid-level, hands-on IC
