Sachbearbeitung (w/m/d) Disposition im kassenärztlichen Bereitschaftsdienst im Tag-/Abend-/Nacht-/W
Core
Inbound administrative dispatch for the nationwide emergency medical service (116117), coordinating medical care outside regular hours.
Role type
Administrative dispatcher (medical emergency services)
Builds
Emergency medical dispatch operations for the Kassenärztliche Vereinigung Nordrhein
Domain
Healthcare / Emergency Medical Services
Required skills
Administrative dispatch, prioritization of medical urgency, patient communication, MS Office, shift work readiness, German language proficiency
Preferred skills
Medical background (MFA, emergency services), contact center experience
Responsibilities
Coordinate medical care outside regular hours, dispatch and process emergency assignments, prioritize assignments by medical urgency, alert scheduled physicians, support physicians during assignments, communicate with patients and relatives, suggest alternative treatment options
Seniority
Entry-level to Mid-level, operational IC