Fachinformatiker Systemintegration - First Level Support (m/w/d)
Core
First-level IT support for hardware and software issues, workstation setup, and user account management.
Role type
First-level IT support specialist
Builds
IT support services for clients
Domain
IT infrastructure and support
Deliverable
client delivery
Required skills
Active Directory, Microsoft 365, Windows Server, remote support, on-site support, network troubleshooting, security incident handling, documentation
Preferred skills
Sophos Firewall, Microsoft 365 applications (Outlook, Teams, Power BI)
Technologies
Active Directory, Microsoft 365, Windows Server, Sophos Firewall, Outlook, Teams, Power BI
Responsibilities
Troubleshooting hardware and software issues, setting up new workstations, managing user accounts and access rights, supporting network and security topics, documenting and escalating issues
Seniority
Entry-level