Specialist Helpdesk Facility Management (Mensch)
Core
First point of contact for employees regarding facility management and workplace issues, handling service requests, disruptions, and complaints until resolution.
Role type
Specialist Helpdesk Facility Management
Builds
Service operations and workplace solutions for Sodexo clients
Domain
Facility Management / Workplace Services
Deliverable
client delivery
Required skills
Service orientation, customer communication, ticket system management, coordination of internal and external service providers, documentation, organization
Preferred skills
Experience with CAFM systems, commercial training background
Technologies
MS Office, Ticket systems, CAFM systems
Responsibilities
Process and track service requests, disruptions, and complaints; Coordinate and manage internal and external service providers; Maintain and document service processes in the ticket system; Ensure high customer satisfaction through service-oriented communication and adherence to defined service levels
Seniority
Specialist, hands-on IC