Process Manager im Software Asset Mangement (m/w/d)
Core
Design, implementation, and continuous improvement of IT service and business processes for Software Asset Management to ensure correct and economical software licensing.
Role type
Process Manager (Software Asset Management)
Builds
IT service and business processes for Software Asset Management
Domain
IT Service Management / Software Asset Management
Required skills
Process development and documentation, Project management, IT Service Management (ITIL v3), IT Asset Management, Process modeling (Aris), Audit preparation, KPI reporting
Preferred skills
Team leadership, Cross-functional collaboration
Technologies
Aris, ITIL v3
Responsibilities
Design and introduce IT service and business processes, Model and document service-specific use cases, Coordinate with Process Owner and Service Management, Prepare for internal and external audits, Ensure quality of process documentation, Represent SAM in process committees
Seniority
Mid-level, hands-on IC