Senior Consultant ITSM Prozessberatung (m/w/d)
Core
Design and development of harmonized, interoperable IT-Service Management (ITSM) processes and frameworks for the German Armed Forces (Bundeswehr).
Role type
Senior ITSM Process Consultant (IC).
Builds
IT-Service Management processes, frameworks, and tool support for the Bundeswehr.
Domain
Defense / IT-Service Management / Process Engineering.
Required skills
ITSM process design, process modeling (BPMN 2.0), ITIL 4 Managing Professional, USU Service Manager, business process modeling tools (SPARX EA, ARIS), data exchange formats (XML, JSON, YAML), object-oriented programming/scripting.
Preferred skills
Federated Mission Networking, ADMBw, business architecture.
Responsibilities
Conceptualize and develop ITSM processes, lead complex ITSM tasks, derive requirements for ITSM tool development, create architecture contributions, coordinate with stakeholders, analyze value chains in ITSM.