Referent IT Services & IT Application (all genders)
Core
First-level IT support and application management for the Lufthansa Group Taste & More team, covering hardware, cash systems, and order management processes.
Role type
IT Service & Application Support Specialist
Builds
IT infrastructure stability and user support for catering operations
Domain
Aviation / Catering Services
Required skills
IT infrastructure management, hardware asset management, cash system support, order process management, IT compliance verification, process documentation, user training facilitation, Microsoft 365 proficiency
Preferred skills
Digitalization process planning, small-to-medium project leadership, analytical problem-solving, manual dexterity
Technologies
Microsoft 365
Responsibilities
Provide first-level support and user helpdesk services, manage workstations and hardware assets, support the cash system at the location, oversee order management for IT processes, verify systems against IT compliance guidelines, document IT processes and interfaces, create self-help documentation, conduct training sessions, collaborate on IT and digitalization projects
Seniority
Mid-level, hands-on IC